Frequently asked questions
Return policy
You have 14 days from the day you (or someone on your behalf) receive your order to change your mind.
If you wish to return an item, you can send your package directly to the following address using a courier or shipping service of your choice.
Return Address:
TAV Accento Agency
Maasstraat 65-67
2060 Antwerp
Belgium
Please make sure to include your order number inside the package so we can identify your return.
We recommend using a trackable shipping service, as you are responsible for the return shipment until it reaches us. Return shipping costs are at your own expense.
Return Conditions
All returned items must be in their original condition: unworn, unwashed, undamaged, with all original tags and packaging included.
Items that do not meet these conditions may be subject to a reduced refund, depending on their condition and applicable consumer laws.
Once we have received and inspected your return, we will process your refund in accordance with our return policy and applicable consumer laws.
If you have any questions, feel free to contact us at info@blackrose.be. We're always happy to help!
Shipping
We’ll work quickly to ship your order as soon as possible, usually within one working week after receiving your payment.
Once your order has shipped, you’ll receive an email with more details so you can follow your parcel every step of the way.
Delivery times may vary depending on your location, but most orders arrive within 2–5 working days after dispatch.
A flat shipping fee of €10 applies to all orders.
All orders are shipped securely with track & trace. Please make sure your delivery details are correct once your order has left our warehouse, we can’t change the shipping address.
We do our best to get your order to you quickly, but occasional delays may occur due to high demand or courier issues. If your order hasn’t arrived within the expected timeframe, feel free to reach out at info@blackrose.be we’re happy to help.
Manufacturing
All our products are proudly made in Italy.
Each collection is personally designed by our team, and we work closely with trusted Italian manufacturers to ensure every piece meets our standards of high quality, craftsmanship, and fair value.
We personally oversee the production process to guarantee the perfect finish in every detail.