Refund policy

1. Request return

Please register your return online within 14 days of receiving your order. Be sure to indicate the reason for the return, such as a wrong or faulty item.

Important: Returns are only accepted for incorrect or faulty items we cannot accept returns for change of mind.




2. Prepare your items

Once your return has been approved:

  1. Pack the items carefully and include the completed return form.
  2. Download and print your return shipping label.
  3. Return shipping costs are your responsibility.

Please make sure items are returned in their original condition: unworn, unwashed, undamaged, with all tags and packaging intact.




3. Send package

Please make sure your parcel is sent with a trackable shipping service, as you are fully responsible for the package until it reaches us.

Return address:

Black Rose – Accento Agency

Maasstraat 65-67

2060 Antwerpen, Belgium




4. Refund processing

Once we’ve received and inspected your return at our distribution center, your refund will be issued within 14 business days.

Important: If you returned your entire order and it meets the return conditions, we’ll also refund your original shipping costs. Partial returns do not qualify for a shipping cost refund.